sw88: Privacy Policy

This Privacy Policy explains how sw88 (operated via sw88.guru) collects, uses and protects the personal information you provide when you register, play or contact us. Reading this page helps you make informed decisions about your account. If anything is unclear, our 24/7 Live Chat team is ready to help.

Who We Are

sw88 is an online gaming platform serving players in Malaysia. We offer card games, live casino tables, slots, crash rounds and sports betting. When this policy refers to "sw88," "we," "us," or "our," it means the entity operating sw88.guru and all services accessible through it.

We act as the data controller for the personal information you share with us. That means we decide what is collected, why it is collected, and how it is stored. Where we engage a third-party service provider to process data on our behalf, we ensure they handle it under equivalent safeguards.

Information We Collect

We only collect information that is necessary to run your account and comply with our responsibilities. The table below summarises the main categories.

Information from Third Parties

When you use Touch 'n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer to deposit or withdraw funds, those payment processors may share transaction reference data with us to confirm your payment status. We do not receive your full bank credentials — only the confirmation needed to credit your sw88 account.

How We Use Your Information

We use your data for specific, legitimate purposes only. Here is a plain-language breakdown:

• Account management: Creating, maintaining and securing your sw88 account, including password resets and two-factor checks.
• Processing transactions: Handling deposits from RM40 and withdrawals from RM20, confirming payment via our supported methods, and processing payouts within 39 minutes.
• Identity verification (KYC): Reviewing your documents within 6 hours of submission, as required before your first withdrawal.
• Responsible gaming: Monitoring play patterns so we can apply deposit limits, cooling-off periods or account restrictions when flagged.
• Bonus and VIP management: Tracking wagering progress (23× requirement), calculating cashback, and assigning VIP tier benefits.
• Customer support: Using communication history to resolve queries faster through our 24/7 Live Chat.
• Fraud prevention and security: Detecting suspicious login attempts, duplicate accounts or unusual transaction patterns.
• Service improvements: Analysing aggregated, anonymised data to improve game selection, page performance and the overall sw88 experience.

We do not sell your personal information to any third party for their own marketing purposes.

Sharing with Third Parties

sw88 shares your data only where necessary and always under strict confidentiality agreements. Recipients fall into three groups:

Game Providers

Providers such as Ezugi, Evolution, JILI, FA Chai, Spribe, Habanero and Red Tiger receive only the session tokens and bet data needed to run their games within our platform. They do not receive your full identity profile.

Payment Processors

To confirm and settle transactions, we share the minimum required financial reference data with our payment partners. All transfers use SSL-encrypted channels.

Legal and Regulatory Authorities

If we receive a lawful request from a competent authority in Malaysia, we may be required to disclose account data. We will notify you where legally permitted to do so.

Cookies and Tracking

sw88.guru uses cookies and similar technologies to keep your session active, remember your language preference, and understand how players navigate the site. The main types are:

• Essential cookies: Required for login sessions and security. You cannot opt out of these while using the site.
• Analytics cookies: Collect anonymised visit data (pages viewed, time on site) so we can improve usability. No personally identifiable information is included.
• Preference cookies: Remember settings like display language and game filters between visits.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from staying logged in to your sw88 account.

How Long We Keep Your Data

We hold your personal data for as long as your account is active, plus any additional period required to meet our legal obligations. In practice:

• Account and identity records are kept for a minimum of five years after account closure.
• Financial transaction records are kept for seven years in line with standard financial record-keeping practice.
• Support chat logs are retained for two years, then deleted.
• Anonymised gameplay analytics are kept indefinitely for product improvement purposes.

Once the retention period expires, your personal data is securely deleted or permanently anonymised.

Your Rights Under This Policy

As an sw88 player, you have the following rights over your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request erasure of your data where there is no legitimate reason for us to continue holding it (subject to legal obligations).
• Restriction: Ask us to pause processing while a correction or objection is under review.
• Objection: Object to processing based on legitimate interests (such as direct marketing).
• Portability: Receive a structured, machine-readable export of data you have provided to us.

To exercise any of these rights, contact our support team via 24/7 Live Chat. We will respond within 30 days. Requests related to account closure will also trigger the standard data-retention period described above.

Keeping Your Data Secure

sw88 applies multiple layers of technical and operational security:

• TLS/SSL encryption on all data transmitted between your device and our servers.
• Passwords stored using strong one-way hashing — sw88 staff cannot read your password.
• Access to personal data limited to staff who need it for their role, governed by internal access controls.
• Regular security reviews of our systems and third-party integrations.

No system is entirely infallible. If you suspect unauthorised access to your sw88 account, change your password immediately and contact our Live Chat team. We will investigate and respond within 24 hours.

Players Under 18

sw88 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account was registered by a minor, we will close the account, refund any remaining balance and delete the associated data promptly. If you believe a minor has registered on sw88, please notify us via Live Chat immediately.

Updates to This Policy

We review this Privacy Policy periodically and update it when our practices change or when regulations require it. When we make a material change, we will post a notice on the sw88.guru homepage and update the "Last updated" date at the top of this page. Continuing to use sw88 after the effective date of a revised policy means you accept the changes. We recommend checking this page occasionally if you want to stay informed.

Get in Touch

For any privacy-related question, data request, or concern, reach our team through:

• 24/7 Live Chat — the fastest way to get a response, available directly on sw88.guru.
• Help Centre — our FAQ page at sw88.guru/faq/ covers common account and data questions.

We do not publish a contact email address to prevent misuse. All formal data requests submitted through Live Chat will receive a written response via the same channel within 30 days.